Hotel cleanliness supervisor / housekeeping supervisor - casa brera

Job Overview Job Number: 26042743 Category: Housekeeping & Laundry Location: Casa Brera a Luxury Collection Hotel Milan, Piazzetta M Bossi No 2, Milan, Italy, 20121 Schedule: Full Time Remote: No Position Type: Non-Management Casa Brera, a Luxury Collection Hotel, part of Marriott International, invites applications for a Housekeeping Supervisor. The position reports to the Director of Housekeeping and focuses on ensuring outstanding housekeeping standards across the property. Responsibilities Co‑ordinate housekeeping activity, planning and distributing room‑cleaning assignments with the outsourcing company. Inspect guest rooms and public areas after they’ve been cleaned to ensure the highest standards are met. Identify and report any maintenance issues and missing or damaged property, liaising with Engineering and Security. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities, especially laundry activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Complete required paperwork. Assist management in training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures. Support the team to reach common goals. Comply with quality assurance expectations and standards. Enter and locate work‑related information using computers and/or point‑of‑sale systems; perform other reasonable job duties as requested by the Director of Housekeeping. Follow Standard Operating Procedures and company guidelines. Qualifications A warm, people‑oriented demeanor and a team‑first attitude. Positive outlook and outgoing personality. Flexibility, problem‑solving skills, and ability to multitask. Excellent storytelling skills in English and at least intermediate Italian (both writing and speaking). Previous Housekeeping supervisory experience is a strong plus. Ideally, technical knowledge of Opera. What We Offer A unique opportunity to be part of a luxury lifestyle hotel. Part of Marriott International, the largest hospitality brand in the world—providing promotion opportunities for the right candidates. World‑class training and development programs tailored to enhance your skills and help you grow within Marriott. Work alongside experienced hospitality professionals. Discounted room nights, meals, and spa access in over 9,000 Marriott hotels worldwide. Discounts for friends and family. Five‑Euro breakfast when staying at any European Marriott hotel. Performance and recognition programs. Wellness and sustainability initiatives. About Us Casa Brera is an authentic expression of Milan’s evocative spirit, located near the iconic Teatro alla Scala. Designed by renowned designer Patricia Urquiola, the hotel features 101 guestrooms and 15 suites, including the refined Milanese Suite, and offers exceptional culinary experiences through its rooftop bar and restaurant, Etereo. Equal Opportunity Statement Marriott International is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr