Hotel Cleanliness Supervisor / Housekeeping Supervisor - Casa Brera

Job Details

Job Number: 26042743

Job Category: Housekeeping & Laundry

Location: Casa Brera, a Luxury Collection Hotel, Milan, Piazzetta M Bossi No 2, Milan, Italy, 20121

Schedule: Full Time

Located Remotely? No

Position Type: Non-Management

Part of Marriott International, Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Housekeeping Supervisor. Reporting to Director of Housekeeping, the role will cover Housekeeping tasks.

What You’ll Do

• Co-ordinate housekeeping activity, planning and distributing room-cleaning assignments with the outsourcing company.
• Inspect guest rooms and public areas after they’ve been cleaned, to ensure the highest standards are being met.
• Identify and report any maintenance issues and missing or damaged property liaising with Engineering and Security.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities, especially laundry activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Complete required paperwork.
• Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Director of Housekeeping.
• Follow Standard Operating Procedures and company guidelines.

What You’ll Need

• A warm, people-oriented demeanor and a team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
• Previous Housekeeping supervisory experience is a big plus
• Ideally, technical knowledge of Opera

What We Offer

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world—this means national and internal promotion opportunities for the right candidates.
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside talented hospitality professionals.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide.
• Discounts for your friends and family.
• 5 euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

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