Hybrid IT Project Manager & Business Relationship Leader

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

This position requires working on a hybrid schedule of at least three in-office days per week, with the possibility of eventually being required in the office full-time.

ROLE SUMMARY The Senior IT Project Manager & Business Relationship Manager leads complex IT initiatives while serving as the primary liaison between business stakeholders and IT teams across Italy and other regions. This role ensures strategic alignment between technology solutions and business objectives, drives successful project delivery, and strengthens collaboration, transparency, and stakeholder engagement.

ROLE RESPONSIBILITIES Lead end-to-end management of complex IT projects across all phases, ensuring delivery on time and within budget. Coordinate project activities with IT teams, business owners, vendors, and stakeholders. Monitor performance against objectives and implement corrective actions as needed. Develop and maintain project charters, schedules, budgets, risk and communication plans in alignment with SDLC and PMLC standards. Partner with leadership to secure resources and funding. Define project scope, timelines, and success criteria in collaboration with stakeholders. Translate business requirements into detailed functional specifications with analysts and architects. Provide regular status reporting, metrics, and executive-level communications. Manage vendor relationships and delivery accountability. Identify and manage cross-project dependencies. Ensure compliance with governance, audit, and internal control requirements. Serve as the primary business relationship manager for regional stakeholders. Support demand intake, prioritization, and portfolio alignment. Ensure initiatives deliver measurable value and ROI. Advocate for business needs within the IT organization.

Must Have Skills 8+ years of experience managing complex application, integration, and AI-driven technology projects. Strong knowledge of SDLC and project management methodologies. Experience independently managing mid-sized to large IT initiatives. 3+ years of experience supporting Commercial Insurance environments. Skilled in Waterfall, Agile, and hybrid delivery approaches. Experience with AI-enabled solutions, data pipelines, and automation technologies. Proficiency with Project and Portfolio Management tools (e.g., Microsoft Project).

GENERAL QUALIFICATIONS Strong leadership, analytical, and organizational skills. Ability to manage multiple priorities in fast-paced, high-pressure environments. Excellent verbal and written communication skills. Proven ability to translate technical concepts into business terms. Strong stakeholder management and relationship-building capabilities. Collaborative, results-driven mindset within matrixed organizations.

EDUCATION REQUIREMENTS Bachelor’s degree (B.A. or B.S.). Project Management Professional (PMP) certification preferred. CPCU designation or advanced degree preferred.

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