Descrizione:
Experteer OverviewIn this role you will lead IT service governance and performance in a complex insurance environment, ensuring services align with business goals, regulatory requirements, and high resilience. You will collaborate with IT leadership to implement ITIL-based processes, manage incidents and vendor relationships, and drive continuous improvement. The position offers interaction with senior leadership to shape IT strategy and operational efficiency, with a focus on service quality and risk management. This is a strategic, cross‑functional role in a mature IT organization.Retribuzione / BenefitsDefine and monitor SLAs and KPIs to align IT services with business needsDrive service performance management and ensure alignment of IT services with expectationsLead incident, problem, and change management processesManage relationships with external providers and ensure contractual complianceCoordinate priorities with support teams to resolve complex service issuesMonitor service availability and performance, identify optimization opportunitiesAssist planning and reporting of IT budgets and expendituresSupport regulatory compliance and cybersecurity standardsProduce management reporting on service performance and financial indicatorsResponsabilitàExperience managing complex IT services and operational teamsStrong knowledge of ITIL and ITSM frameworksExperience with ITSM platforms, ticketing systems, and cybersecurity processesSolid vendor management and contract governance capabilitiesStrong analytical and problem‑solving skillsExcellent communication and stakeholder managementNegotiation experience with external service providersCustomer‑focused mindset and commitment to continuous improvement#J-18808-Ljbffr