Operations Director - Vaultica Data Centers

Operations Director - Italy

to lead and develop our data centre operations. This is a key leadership role within the Operations Management Team, with full

profit and loss responsibility

for country-based operations. The successful candidate will oversee day-to-day operations, ensure

100% uptime , maintain high-quality standards, and drive continuous improvement. You will play a critical role in shaping operational strategy, managing teams, and strengthening customer relationships while ensuring compliance with all regulatory and organisational standards. Key Responsibilities

Lead and develop high-performing teams as the business grows, including hands‑on involvement when required Ensure smooth, efficient, and high-quality data centre operations Monitor and achieve all operational KPIs and performance metrics Optimise workflows and throughput across data centre operations Drive team engagement, performance, and a strong customer service culture Recruit, train, coach, and mentor team members while managing performance and development Develop and execute strategic plans aligned with corporate objectives Manage budgets, resources, and operational performance (CAPEX/OPEX) Establish and maintain processes to ensure uptime, reliability, and customer satisfaction Strengthen company brand and culture through stakeholder engagement (customers, government, community) Ensure compliance with statutory regulations, ISO standards, and internal policies Oversee operational project portfolios to ensure consistency and alignment Contribute to overall business development and growth initiatives Lead supplier management, including negotiations and performance evaluation Supervise incident, problem, and change management processes Maintain lifecycle tracking and risk management registers Identify and report non-conformities and ensure corrective actions Support development and accuracy of operational documentation Skills & Experience

Proven experience in developing operational functions and implementing processes aligned with company strategy Strong background in financial planning, performance reviews, and operational efficiency Experience managing 24/7 critical operations environments Demonstrated success in driving process improvement initiatives Strong leadership, decision-making, and strategic planning capabilities Excellent people management, coaching, and mentoring skills Strong understanding of IT infrastructure and data centre operations Education & Qualifications

Minimum 7 years’ experience in Data Centre operations or 10 years in a similar critical operations role High School Diploma or Bachelor’s degree in Mechanical, Electrical, or related discipline Strong technical competence with excellent problem-solving skills Proven leadership and team management experience Ability to perform under pressure and make critical decisions Customer-focused with strong stakeholder management skills Knowledge of ISO Management Systems and related technologies Strong commitment to safety and environmental standards Excellent communication skills (written and verbal) Fluent in English and Italian What We Offer

A strategic leadership role in a growing and dynamic organisation Opportunity to shape and influence operations at a national level Collaborative and high-performance work environment Career growth and professional development opportunities

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