Descrizione:
# Planner**Role Summary:**Planner will support the organization in organizing assistance calls, coordinating the field activities.**Key responsibilities:*** Opening Assistance Calls:System call recording (or taking charge if the call is already open)Planning and management of the intervention (technical employees or third parties, with order issuance);* Order management:Taking charge of the management of the order at the time the delivery of the material to the customer or to the warehouse has been scheduled;Management of the administrative documentation necessary for the completion of the intervention;* Planning and management of the intervention (technical employees or third parties, with order issuance)Possible management of the rental of the necessary lifting equipment and imputation of the purchase order;* Maintenance management:Annually (or for new customers), renewal of the documentation necessary for the management of maintenance activities deriving from the contracts;Planning and management of the intervention (technical employees or third parties, with order issuance);* Administrative management:Reception and sorting of reports received from internal and external technicians;Final accounting of the activities from the intervention closing report by internal and external technicians;* Information passage for Service billing;Documents archive;* Verification of the correct issuance of invoices for the activities carried out during the month;* Forecast of the week / month for the activities carried out**Requirements:****Education:** relevant high-school or university degree in Engineering and/or Business Admin**Languages:** English good level, native in local language**Computer skills:** MS office and CRM-skills**Other:** Driving license**Experience:** extended and comprehensive experience of success from international business b-2-b environment on similar roles**We are the ASSA ABLOY Group**