Post sales Customer Operations Specialist (12 months contract)

EL Customer Operations Manager Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.

Your Role and Responsibilities In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.

The Customer Operation Post Sales Specialist is the first point of contact for ELSB/ELSP customers and business partners of the EL in Italy for Post Sales Request.

Reporting to the Post Sales Team Leader and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries.

The work model for the role is: Hybrid.

You Will Be Mainly Accountable For

Delivering effective solutions to customers with return /administrative queries by coordinating with internal resources to resolve the issue

Monitoring the status of the request

Ensuring that inquiries are resolved and providing assistance in any necessary escalation

Support the customer and act with integrity during the post sales activities.

Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders

Observing the overall process and trends across inquiries and identifying improvement areas

Qualifications for the Role

An agile and proactive approach, with a demonstrated ability to take ownership of customer issues

Preferential knowledge of SAP, Sales Force and Excel.

A collaborative, solution-focused approach, and strong written and spoken communication skills

Fluent spoken and written English / French

Compensation Package Applicable CBA: Metalmeccanico.

Minimum annual salary: €36,000.

Variable Pay: Eligible for Company Productivity Bonus.

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits Flexible working hours, hybrid work options, and a strong focus on work‑life integration and wellbeing support for employees and their families.

Welfare plan with a wide range of personalized services.

Canteen or meal vouchers provided.

JR00039367

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