Remote support engineer - chromatography

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and the safety of water, food and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. We invite you to join a team of technically trained support engineers delivering day‑to‑day remote telephone support services for Agilent’s Life Science and Chemical Analysis customers. As a Remote Support Engineer you will provide technical support to our external customers (through phone, e‑mail, chat or social media) utilizing remote diagnostic capabilities, focusing on our chromatography (GC, GCMS, LC, LCMS and others) to reduce customer downtime and identify repair strategies. Key Responsibilities Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent’s product portfolio. Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations. Remote troubleshooting of hardware and software. Provide problem resolution to optimise the efficiency and uptime availability of customer systems. Qualifications University degree in Chemistry or Life Sciences‑based discipline. Hands‑on experience (internship, apprenticeship, university projects or first postgraduate experience…) with chromatography and analytical techniques such as GC, GCMS, LC, LCMS. Full proficiency in English and Italian. On a personal level you are autonomous, outgoing and customer‑oriented. You enjoy working both autonomously and as part of a team, have great communication and interpersonal skills, a real can‑do attitude, and strong planning and organisational skills. Benefits Outstanding company culture. Career development opportunities. Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical and life insurance. A position within an international organisation offering a dynamic working environment, exciting challenges and opportunities. Pay range: 35,840.00–44,800.00–56,000.00 EUR per annum. Position classified at Levels 3° or 2° under the CCNL Terziario, distribuzione e servizi – Cod. H011, which defines minimum salary levels, pay progression and working conditions. This is a hybrid position based in our offices in Milan (Cernusco sul Naviglio), with partial work from home (2 days a week). The position is full‑time with a weekly schedule. Travel Required: Occasional. Shift: Day. Duration: No. End Date: Not specified. Job Function: Services & Support. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Information about Agilent is available at #J-18808-Ljbffr