Resident Engineer (2 positions available, 2x L3)

Resident Engineer (2 positions available, L3) Join

Comgent

as a Resident Engineer. Two L3-level positions are open.

Responsibilities

End-to‑End Trouble Ticket Resolution: act as the critical bridge between the customer and L2/L3 support teams, including monitoring and ensuring SLA‑compliant ticket acceptance, executing initial case triage, assigning cases to the correct domain, and driving the resolution process to completion.

Operational Excellence: provide expert guidance and hands‑on support to operations teams to maintain network stability, performance, and security during event‑time operations.

Stakeholder Engagement: coordinate closely with venue managers, engineering teams, service providers, and event operations leadership to align designs and deployments with event timelines and evolving requirements.

Issue Resolution: act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical event services.

Documentation & Handover: produce and maintain comprehensive documentation, implementation guides, and operational runbooks to support seamless handover to operations.

Continuous Improvement: identify opportunities to optimize designs and processes, drawing from lessons learned in previous large‑scale event networks.

Shift Schedule (CEST)

Day: 06:00 – 15:00

Evening: 14:00 – 23:00

Night: 22:00 – 07:00

Requirements

5+ years in telco operations delivery, ideally in large‑scale or high‑availability environments.

Proven experience designing and implementing Core & Edge networks, SD‑WAN, LAN/WLAN, and security solutions.

Strong knowledge of network monitoring, incident management, and operational support processes.

Ability to lead and coordinate multi‑vendor and cross‑functional teams in time‑critical projects.

Excellent communication skills to interface effectively with technical teams and senior stakeholders.

Preferred Qualifications

Prior experience supporting international events (sports, entertainment, or similar).

Certifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP/JNCIE).

Prior experience with ServiceNow.

Technical Competencies

Deep understanding of troubleshooting Core & Edge network architecture, Wi‑Fi concepts, and security integration.

Proficiency with network monitoring and management tools.

Ability to create and interpret network diagrams, documentation, and operational playbooks.

Seniority Level Mid‑Senior level

Employment type Contract

Job Function Engineering and Information Technology

Industries IT Services and IT Consulting

#J-18808-Ljbffr