Descrizione:
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Retention Manager in Italy.
In this role, you will take ownership of customer retention strategy within a fast‑paced, data‑driven digital environment. You will lead and develop a high‑performing CRM and retention team, translating strategic direction into impactful, measurable initiatives. Working at the intersection of analytics, lifecycle marketing, and customer experience, you will design and optimise automated journeys, loyalty programs, and targeted campaigns. This position offers a unique opportunity to influence revenue growth by improving engagement, reducing churn, and enhancing customer lifetime value. You’ll collaborate closely with cross‑functional teams to deliver seamless, personalised experiences.
Accountabilities
Lead, mentor, and grow the Retention and CRM team, fostering a culture of ownership, accountability, and continuous improvement
Translate high‑level retention strategies into scalable, automated lifecycle campaigns that drive engagement and loyalty
Oversee the design, execution, and optimisation of personalised customer journeys based on data insights and behavioural segmentation
Collaborate with data teams to implement and refine churn prediction models, translating insights into actionable retention initiatives
Manage and enhance VIP and loyalty programmes, ensuring high‑value customer engagement and long‑term retention
Plan and execute seasonal and event‑based campaigns aligned with broader lifecycle and business objectives
Work cross‑functionally with Product, Tech, Payments, and Customer Support to ensure cohesive customer experiences
Track, analyse, and report on key retention KPIs, ensuring strong ROI and continuous performance improvement
Requirements
Minimum of 5 years of experience in retention, CRM, or lifecycle marketing roles, preferably in fast‑paced digital industries
At least 3 years of experience in a leadership role, managing and developing high‑performing teams
Strong understanding of customer lifecycle management, segmentation, and retention strategies
Proven experience translating strategic goals into measurable operational execution
Data‑driven mindset with experience working with analytics, churn models, and performance tracking
Excellent leadership and communication skills, with the ability to collaborate across multiple teams
Strong organisational and project management skills in a dynamic, fast‑changing environment
Proactive, adaptable, and solution‑oriented approach to problem‑solving
Fluency in English is required
Benefits
Fully remote work setup with flexible working arrangements
Competitive salary with performance‑based growth opportunities
Equipment provided to support your remote work environment
Career development programmes, training, and advancement opportunities
Health and fitness benefits, including wellness and reimbursement programmes
Annual leave starting at 22 days, increasing with tenure
Additional day off to celebrate your birthday after one year
Self‑development budget for courses and professional learning
Collaborative, international work environment with strong team culture
Data Privacy Notice
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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