Sales Assistant - Milan Malpensa (Chinese Speaker)

Job Responsibilities

We are looking for a Sales Assistant to join our amazing team at Christian Dior Couture in our new boutique in Milan Malpensa. As a member of the team, you will be responsible for excellent customer care and service quality according to our current standards and act as Ambassador of the Maison Christian Dior, ensuring every customer feels welcomed and cherished on an exclusive level.

Reporting to the Store Manager, the Senior Sales Assistant will contribute to brand sales growth, represent the brand values and provide guidelines for outstanding customer service. In particular, the Senior Sales Assistant can:

• Manage relationships with boutique clients, selling products and presenting the brand image effectively.
• Mentor newcomers, providing training and coaching, and collaborate with the boutique managerial team to ensure proper Dior induction.
• Build customer loyalty through CRM actions: contact / information retrieval, follow-up activities, support in organizing events, and propose new ideas.
• Ensure a welcoming client-focused environment, offering best-in-class service in person, over the phone and through e-communication.
• Problem-solve in partnership with the team to ensure each client issue is properly resolved to the benefit of the business and the client.

Profile

What you can bring:

Requirements

• Knowledge of selling techniques.
• Proficiency in Chinese and English (other languages are a plus).
• Basic knowledge of Office 360 and other digital software.

Soft & Interpersonal Skills

• Ambition to grow in luxury retail and take on different challenges and new responsibilities.
• Positive and kind attitude.
• Team-working attitude.
• Committed, flexible and willing to learn.
• Strong drive for business results with a passion for creativity, fashion and the Maison.
• Ability to work by objectives and manage time in a fast‑paced environment.
• Strong communication skills, empathy, and an agile mindset.
• Ability to develop lasting relationships with people through strong communication.

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