Senior Account Manager - Grocery

Milan - Main Office

Full time

Deliveroo Cost Center Hierarchy Europe Italy New Verticals Italy

Our Account Management team oversees the relationship with Grocery and Retail strategic partners. As Deliveroo continues to grow, we become a major revenue channel for grocers - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to guide our partner's growth. The AMs are a passionate, dynamic group of team players that work well together with other departments...and of course, they're fun and great at building relationships!

• Manage a portfolio of Deliveroo's important grocery and retail partners, including high sales volume drivers and global grocery brands
• Build and maintain strong, long-term relationships with partners.
• Understand partners' business goals and challenges to provide strategic guidance and support.
• Work with other departments (Marketing, Operations ,Corporate, and Customer Service) to guide new plans and problem solutions.
• Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo
• Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
• Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service.
• Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.

• At least 3 years experience in commercial roles, experience in retail/FMCG, or other/high-growth companies
• Knowledge of the food retail industry
• Experience creating long-term relationships
• Must be fluent in EnglishDemonstrate competency using tools and related program management applications to apply best practice

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.