Descrizione:
Experteer Overview
In this role, you will lead and evolve the IT Support function, shaping the employee technology experience across a growing European car insurance tech company. You’ll manage a team of ten, ensuring a reliable, high-performing service desk and driving continuous improvement. The focus is on moving from reactive support to a proactive, scalable, data-driven capability that reduces friction and enables colleagues to work effectively. You will collaborate across teams, apply KPIs and metrics, and contribute to budgeting and procurement planning.
Retribuzione / Benefits
Lead the IT Support function and mentor a team of ten IT professionals
Deliver a high-performing, reliable support operation and drive continuous improvement
Transform the service desk from reactive to proactive, scalable, and data-driven
Own the end-to-end employee technology experience to enable efficient work
Collaborate with cross-functional teams and influence stakeholders
Manage budgeting and procurement forecasting related to IT service delivery
Define and implement KPIs and performance metrics for the service desk
Responsabilità
Strong management and leadership skills
Hands‑on service desk management background with in-depth knowledge of service desk operations and best practices
Collaborative and able to influence others
Budgeting and procurement forecasting experience
Ability to implement productive KPIs and metrics
Fluent English; Italian language skills are highly desirable
Requisiti fondamentali
Competitive salary up to 70,000 EUR
Hybrid work arrangement (Milan office with WFH)
30 days from any EU country
Diverse, inclusive team environment
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