Senior Manager, Market & Customer Intelligence

Overview

Experteer Overview In this role you lead the Market & Customer Intelligence program across Medtronic EurAsia, turning market and customer signals into actionable insights. You will scale the intelligence capability with governance and a clear operating model, partnering with cross-functional teams to influence portfolio decisions and regional strategy. You drive ongoing intelligence cycles and adoption, strengthening decision-making at senior levels. You will work in a global, mission-driven environment focused on transforming healthcare through integrated services and data-driven insights. Responsibilities

Lead the Market & Customer Intelligence Program and translate pilot learnings into a scalable operating model and governance Define and execute a 12–18-month rollout roadmap across functions, countries and use cases Run monthly, quarterly, and annual intelligence cycles and synthesize inputs into actionable insights Integrate signals from multiple sources into clear, decision-ready narratives Maintain high-quality standards and relevant decision frameworks for business outcomes Drive adoption across teams via enablement, support, and stakeholder engagement Track KPIs, identify gaps, and iteratively improve processes to establish the capability as a trusted enterprise asset Qualifications

Advanced degree in business, healthcare, economics, engineering, or a related field Significant experience in strategy, intelligence, consulting, commercial operations, or healthcare transformation Proven track record of leading large, cross-functional and multi-country programs Strong understanding of AI-driven analytics, machine learning concepts, and data management (e.g., data lakes/warehouses) Excellent strategic thinking and ability to translate business needs into AI-enabled solutions and clear insights Strong stakeholder management with experience influencing senior leaders and scaling pilots to business-as-usual; fluent in English (additional languages a plus) Benefits

Competitive salary Flexible benefits package Short-term incentive plan (MIP)

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