Descrizione:
Experteer Overview As a Success Plan Manager, you help customers realize measurable value from SAP investments by guiding adoption, optimization, and outcomes across SAP solutions. You will partner with account teams and delivery groups to maintain success documentation, governance meetings, and progress tracking. You act as a trusted advisor, driving value, risk awareness, and aligned governance. This role is embedded in a collaborative, growth‑oriented culture and offers a meaningful opportunity to shape customer outcomes at scale.ResponsibilitiesDevelop and maintain customer success documentationLead governance meetings including quarterly reviews and steering sessionsTrack adoption milestones, consumption indicators, and value realization inputsIdentify risks proactively and prepare escalation plansCollaborate with internal partners like Customer Engagement Partners, Enterprise Architects, and delivery teamsLearn and apply SAP's integrated toolchain (HEP, dashboards, Cloud ALM, and customer insights tools)Contribute to continuous improvement of engagement quality and customer experienceSupport executive-level relationships with trust, transparency, and consistent delivery qualityCoordinate internal SAP stakeholders to clarify roles, responsibilities, and ownershipEnsure alignment between customer priorities, SAP recommendations, and delivered outcomesUphold SAP standards for service quality, governance, and customer engagement excellenceQualificationsSTEM degree or equivalent technology experience5+ years in project management or as a functional/technical consultant with team leadership and coordinationHands‑on exposure to solution implementation, integrations, and cloud modernization patternsProven focus on customer value metrics, driving consumption, retention, and time-to-valueSAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS)Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerationsAbility to translate business needs into technical/functional requirements and practical roadmapsBenefitsgreat benefitscontinuous learning and skill growthfocus on wellbeinginclusion and belongingflexible working modelsteam development and support#J-18808-Ljbffr