Descrizione:
What you’ll do:The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.As a Success Plan Manager, you will act as a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI.Develop and maintain customer success documentationDrive governance customer meetings, including quarterly reviews and steering sessionsTrack adoption milestones, consumption indicators, and value realization inputsEnsure proactive risk identification and escalation preparationCollaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teamsLearn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights toolsContribute to continuous improvement of engagement quality and customer experienceExpectations and Tasks:Support executive-level customer relationships built on trust, transparency, and consistent delivery qualityEnsure disciplined planning, execution, and follow-up across all Success Plan activitiesProvide clear, concise, and value-based executive communications and reportingCoordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownershipSupport coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownershipEnsure alignment between customer priorities, SAP recommendations, and delivered outcomesUphold SAP standards for service quality, governance, and customer engagement excellenceWhat you Bring:STEM degree or equivalent technology experience.+5 years in project management or as a Functional/Technical Consultant in a team leading coordination roleHands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.Able to translate business needs into technical/functional requirements and practical roadmaps.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor. #J-18808-Ljbffr