Sr Capacity Planning Manager, Verifications & Risk Management Ops

Sr Capacity Planning Manager, Verifications & Risk Management OpsJob ID: 3193741 | ADCI - BLR 14 SEZ - F07Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Sr Capacity Planning Manager (volume forecasting and headcount/capacity planning domain) who will be responsible for building business forecasting models attributed by headcount plans and long-term capacity, developing strategies for service and location/network footprint and optimizing resource utilization/occupancy through innovative ideas, while consistently enabling Service Level delivery at >90%. This is your chance to make history. We value your passion to discover, invent & simplify, leverage AI in the planning models and deliver for a high performing organisation. Amazon hires the brightest minds, are you one of them? We believe passionately, that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Key job responsibilitiesThis role will be responsible for analysing staffing needs, forecasting future requirements, and inspecting forecast patterns and injects, ensuring optimal workforce utilization and cost.The ideal candidate is expected toOperate with significant autonomy and discretion, influences internal & external teams.Candidate will possess leadership experience in i) strategic headcount planning framework and enabled teams to build task level capacity at the lowest grain of intervals/languages, ii) Opex budgeting, and iii) forecasting domain with an appetite to constantly engage through AI and improve the planning models.Build best in class mechanisms, thus, enable a high performing global team to not only innovate through AI but also drive high impact cost cutting initiatives.Partner with diverse stakeholders including Corporate Legal, HR, Finance, Recruitment, associated Planning teams, Expansions/GREF, Risk & Compliance, Product and Operations leaders to maintain a resilient and adaptable network, through projects both real-time and strategic, that supports and aligns with our org’s vision and growthIdentify, track, and drive confidential change management projects and initiatives to align with our business growth strategies within a multiple regional scopeEmbody customer centricity, foster a culture of excellence in our operations, and work with minimal direction in a demanding and often ambiguous environment to grow the program globallyBe capable to support and own tactical & strategic global planning decisions proactively, while enhancing seller experience, eliminating team friction and optimizing costDive deep into a range of problems and invest through GenAI driven situations that may require immediate intervention combined with a long term visionPossess intermediate to expert level knowledge, and is ready to inspect the new-age forecasting models (like machine learning driven models, regression, e-commerce & quick-commerce driver injected forecasts, etc.).Constantly raise the performance bar of the team and holding accountability with stakeholders, thus enabling strong cross-functional influence to drive changeYou are accountable to:• Deliver on organization level Opex budget for the year/quarter/month• Build futuristic business models for seamless capacity planning through AI/ML architecture• Leading innovation to create agile HC planning/capacity models to meet the Service level standards according to Compliance and Seller/Customer Experience• Lead a team of Analysts and Program Managers and constantly manage performance to operate as a high performing teamAs a Leader, you should• be managing a global team of Capacity Planners/Forecasters, and support worldwide network of business units, and operational centres• be able to provide regular coaching and feedback to direct reports to help grow functional skills and leadership capability, with support from stakeholders/operations' peers and Snr. leaders• demonstrate understanding of performance and sets a high leadership bar and effectively applies to hiring decisions.• understand and communicate the department’s vision to team members.• set clear expectations and builds robust launch plans for new team members.• understand team members’ engagement and motivation, works to retain top tier employees.• set objectives with team members that enable achievement of department and functional goals.• hold team members accountable for performance• assess behaviours and coaches direct reports on demonstrating Amazon’s Leadership Principles within their role.• identify and actively drives team changes, staffing and training needed to support capacity needs.• inspect and guide resource planning discussions.A day in the lifeStrategic:Lead long-term capacity planning initiativesDrive AI/ML implementation in planning processesDevelop strategic partnerships across organizationGuide team on complex problem-solvingOperational:Monitor real-time capacity utilizationEnsure data accuracy and model reliabilityManage escalations and critical issuesDrive continuous process improvementPeople Management:Mentor and develop team membersBuild high-performing teamsFoster collaboration across functionsMaintain strong stakeholder relationshipsCritical Skills Demonstrated Daily:Strategic thinking and decision-makingData analysis and interpretationLeadership and team developmentStakeholder managementCrisis management and problem-solvingTechnical expertise in planning toolsExecutive communicationThis schedule can vary based on business needs, with additional time spent on:Quarterly planning sessionsAnnual strategic planningTechnology implementation projectsTeam building activitiesTraining and developmentCrisis management when neededBasic Qualifications- 7+ years of cross functional project delivery experience- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teams- Bachelor's degreePreferred Qualifications- Experience managing, analyzing and communicating results to senior leadershipOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: March 24, 2026 (Updated 22 minutes ago)Posted: April 28, 2026 (Updated 32 minutes ago)Posted: April 28, 2026 (Updated 32 minutes ago)Posted: April 28, 2026 (Updated 37 minutes ago)Posted: March 23, 2026 (Updated about 1 hour ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr