Success Plan Manager - SAP Academy for Services & Consulting - Italy (Hybrid)

Success Plan Manager – SAP Academy for Services & Consulting – Italy (Hybrid)

As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to:

• Translate customer business objectives into structured success activities
• Support outcome‑driven Success Plans aligned to customer priorities
• Contribute to governance, cadence management, and value discussions
• Collaborate across SAP delivery, architecture, and adoption teams
• Apply SAP’s Success Plan methodology consistently and at scale

What you’ll do:

• Successfully complete a structured 12‑month learn‑and‑apply academy program
• Participate in classroom learning, simulations, and real‑customer engagement scenarios
• Support the execution of Success Plans under guidance of experienced Success Plan Managers
• Assist with development, maintenance, and updates of customer success documentation
• Prepare materials for governance meetings, including quarterly reviews and steering sessions
• Support tracking of adoption milestones, consumption indicators, and value realization inputs
• Participate in proactive risk identification and escalation preparation
• Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
• Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
• Contribute to continuous improvement of engagement quality and customer experience

Expectations and Tasks:

• Support executive‑level customer relationships built on trust, transparency, and consistent delivery quality
• Ensure disciplined planning, execution, and follow‑up across all Success Plan activities
• Provide clear, concise, and value‑based executive communications and reporting
• Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
• Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
• Uphold SAP standards for service quality, governance, and customer engagement excellence

What you bring:

• STEM degree or equivalent technology experience
• 1–3 years as a Functional/Technical Consultant or in project management
• Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns
• Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value
• SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS)
• Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations
• Able to translate business needs into technical/functional requirements and practical roadmaps
• Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams
• Fluency in English and Italian is mandatory to effectively engage with our global and local network

Meet your team:

The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments. The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome‑driven customer experience.

About the SAP Next‑Gen Academy for Services & Consulting:

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. The 12‑month SAP Next‑Gen Academy offers classroom learning and role‑focused rotations, building a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.

We are a global community for students, recent graduates, and early‑career professionals, offering tailored development and opportunities to work on high‑impact projects.

Job details: Country: Italy; Location: Hybrid; Commencement: October 2026; Travel requirement: 0–10 %.

We provide equal employment opportunities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with all applicable legal requirements. Successful candidates may be required to undergo a background verification.

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