Pubblicato il 21/05/2026
Turbigo (MI)
Da definire

Descrizione:

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next.

This pipeline helps us create a talent pool for the S&C Academy cohort with an October 2026 start date. The SAP Academy for Services & Consulting is a global development program designed for talent who are early in their career.

Who You’ll become

As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to:

Translate customer business objectives into structured success activities
Support outcome‑driven Success Plans aligned to customer priorities
Contribute to governance, cadence management, and value discussions
Collaborate across SAP delivery, architecture, and adoption teams
Apply SAP’s Success Plan methodology consistently and at scale

What you’ll do

Successfully complete a structured 12‑month learn‑and‑apply academy program
Participate in classroom learning, simulations, and real‑customer engagement scenarios
Support the execution of Success Plans under guidance of experienced Success Plan Managers
Assist with development, maintenance, and updates of customer success documentation
Prepare materials for governance meetings, including quarterly reviews and steering sessions
Support tracking of adoption milestones, consumption indicators, and value realization inputs
Participate in proactive risk identification and escalation preparation
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
Contribute to continuous improvement of engagement quality and customer experience

Expectations and Tasks

Support executive‑level customer relationships built on trust, transparency, and consistent delivery quality
Ensure disciplined planning, execution, and follow‑up across all Success Plan activities
Provide clear, concise, and value‑based executive communications and reporting
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
Uphold SAP standards for service quality, governance, and customer engagement excellence

What you bring

STEM degree or equivalent technology experience.
1–3 years as a Functional/Technical Consultant or in project management.
Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).
Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.
Able to translate business needs into technical/functional requirements and practical roadmaps.
Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.
Fluency in English and Italian is mandatory to effectively engage with our global and local network.

Meet your team

The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments. The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome‑driven customer experience.

Program information

The 12‑month SAP Next Gen Academy for Services & Consulting offers classroom learning and role‑focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery. The academy includes a practical and immersive portion, which will likely involve participants spending two weeks across one trip in San Ramon, California. During intensive phases of the program, participants are expected to be fully engaged and present, and vacation will not be approved during critical times.

EEO statement

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Successful candidates may be required to undergo a background verification with an external vendor.

Requisition information

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Success Plan Manager - SAP Academy for Services & Consulting - Italy (Hybrid)

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