Descrizione:
Experteer Overview
As a Technical Account Manager for AWS Enterprise Support, you will be the principal technical advisor and voice of the customer for diverse organizations, guiding cloud adoption and operational health. You’ll drive strategic technical discussions with executives, partner with AWS teams to deliver value, and help customers optimize cost and performance. This role combines hands‑on cloud expertise with strong communication to shape customer outcomes and prevent incidents. Join a fast‑growing, customer‑obsessed team at AWS.
Retribuzione / Benefits
Build solutions and provide technical guidance while advocating for the customer
Ensure AWS environments stay operationally healthy while reducing cost and complexity
Develop trusting relationships by understanding business needs and technical challenges
Lead technical discussions on incidents, trade‑offs, and risk management with customer stakeholders
Consult with partners from developers to C‑suite executives
Collaborate with Solutions Architects, Business Developers, Professional Services, and Sales Account Managers
Proactively identify opportunities for additional value from AWS
Provide detailed reviews of service disruptions, performance metrics, and pre‑launch planning
Assist customers migrating workloads to the cloud and uplift capabilities through workshops and training
Responsabilità
Fluency in Italian and English
3+ years of technical engineering experience
Experience operating and troubleshooting in at least one domain (Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development) in a distributed systems environment
Bachelor’s degree in Computer Science/Math/related discipline or 5 years of equivalent work experience
Requisiti fondamentali
mentorship opportunities
AWS certifications
travel up to 10% or more
career development and training
cross‑functional collaboration
competitive compensation
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