Descrizione:
Experteer Overview In this role you will support underwriting and manage end-to-end claim and operations activities for the protection portfolio. You will collaborate with internal teams and external providers to ensure quality service and compliant processing. You’ll handle escalated inquiries and contribute to efficient backoffice and customer care operations. This position offers impact across protection products (Term Life/TCM) and claims, with opportunities to influence KPIs and service standards. You will work in a collaborative environment focused on accuracy, regulatory awareness, and continuous improvement.
Retribuzione / Benefits
Support underwriting activities for protection products (Term Life / TCM)
Oversee end-to-end claims management from notification to settlement
Provide operations support to the Direct business channel and monitor KPIs/SLAs, service quality, and ticket handling with external providers
Support customer care and back-office operations
Provide second-level support to the contact center for escalated queries and complex cases
Responsabilità
2–5 years in life insurance, preferably in underwriting or operations with exposure to underwriting/claims
Experience with protection products (Term Life / TCM) would be a plus
Familiarity with GDPR and AML
Generative AI knowledge would be a plus
Strong analytical skills and ability to manage operational data/reporting
Strong attention to detail and accuracy
Problem-solving mindset and proactive attitude
Ability to manage multiple priorities in a dynamic environment
Team player with a collaborative approach
Proficiency in MS Office (Excel, PowerPoint)
Fluent in Italian and English, written and spoken
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