Junior Customer Service & Asset Specialist (Italy) - Agrate Brianza, Lombardia, Italy

Junior Customer Service & Asset Specialist Location: Agrate Brianza (Italy)

About Tosca Tosca is a global leader in reusable packaging and pooling solutions that service the supply chain end to end. Re‑use is the key word as Tosca facilitates moving away from single‑use packaging towards a circular model of reusable packaging with its robust portfolio of plastic containers, pallets, bins, crates and more. We focus on optimizing the flow of perishables, eliminating waste at every turn – product, packaging, labor and transportation waste. Our reusable plastic products improve the quality of product delivered, create more efficient supply chains, and are more sustainable than single‑use packaging.

Responsibilities Customer Relationship Management & Support

Act as the primary point of contact for customers in Italy, ensuring prompt and professional support.

Manage the customer onboarding process, providing a seamless and high‑quality experience to build long‑term relationships.

Serve as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution.

Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution.

Contribute to monthly customer review meetings, providing insights and recommendations for continuous improvement.

Order & Asset Management

Ensure a smooth and accurate order‑to‑invoice process, translating customer needs into operational workflows through constant coordination with relevant teams.

Oversee and manage customer stock audits, including evaluation, communication, finalisation and follow‑up actions.

Monitor customer declarations and transactions, promptly addressing any discrepancies or concerns.

Data & Process Administration

Maintain and update customer master data, ensuring accuracy and compliance with company policies.

Track and manage asset‑related records, ensuring all documentation is up to date and aligned with operational requirements.

Support process improvements to enhance efficiency in customer service, order management, and asset tracking.

Education and Experience

Admit a bachelor’s degree or high school diploma, or equivalent knowledge acquired through experience in a customer support position.

Motive and ability to learn is more important than years of experience.

Skills and Competences

Work efficiently and communicate professionally with customers as well as within a cross‑functional and team‑based environment.

Work with accuracy, precision, and focus, able to work under pressure and independently in a structured manner.

Have a very good command of written and spoken Italian and a solid command of English.

Be proficient with MS Office and open to training on our internal software.

Be customer oriented and an enthusiastic team player, ensuring operational excellence while fostering strong customer relationships.

Compensation and Benefits An annual gross salary of approximately €24,000, depending on experience and qualifications. We continuously invest in personal and professional development through training & coaching programmes. You will join a dynamic and fast‑growing company that is part of a strong international group committed to green service and employee contribution.

EEO Statement We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

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