Field Service Engineer Lazio/Center Italy (M/F/D)

Field Service Engineer Lazio/Center Italy (m/f/d)

The FSE provides technical service and support in the field on Advance Staining/CH/PI equipment within Leica Biosystems (LBS), ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for LBS.

Key Responsibilities

• Provide installation support, maintenance, modification and/or repair on various Advanced Staining instruments.
• Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer expectations.
• Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Company policies.
• Ensure the on‑time and appropriate application of all published Technical Service Bulletins (TSBs) issued by the Business Unit recommending or mandating updates or changes to the Instruments in the field.
• Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue.
• Broaden knowledge and experience to improve product, application and professional development skills and ultimately represent the company in a professional manner.
• Maintain spare parts stock within budgetary limits to maximize “Fast Time Fix” repair metrics.
• Control expenses to maximize the profit contribution to the company.

Qualifications

• Technical High School Diploma (Mechanic, Electric, Electronic...).
• At least 3 years of experience as an FSE in the Biomedical industry, dealing with Hospital equipment (diagnostic laboratories).
• Good English (both written and spoken).
• Good IT skills (Advanced Staining equipment runs with computers and is connected to networks).
• Works with integrity and understands compliance requirements.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Willingness to travel extensively (80% of travel activity with some training abroad).

Preferred Experience

• Experience in Anatomy Pathology.
• Team player but able to work also autonomously.
• Excellent organizational skills.

Benefits

Leica Biosystems offers comprehensive, competitive benefit programs and is committed to flexible, remote working arrangements for eligible roles.

For more information, visit J-18808-Ljbffr.