Service Account Manager - North East Italy

Experteer OverviewIn this role you drive service sales in North-East Italy for Hitachi Energy, coordinating with regional and BU teams to grow the service portfolio. You’ll manage key customer relationships, forecast sales, and secure service order volume while ensuring high satisfaction and effective SLAs. You’ll stay ahead of market trends and collaborate on promotions, product launches, and strategy to differentiate our service offerings. This is a hands‑on role for someone who wants to shape service growth in a dynamic energy environment. A strong hook is our focus on safety, integrity, and “One Hitachi” collaboration to deliver value to customers.Retribuzione / BenefitsDefine and execute local service sales strategies for the full portfolio (lifecycle management, service products/solutions, installed base penetration)Aim to exceed targets across orders, GM%, response time, and customer satisfactionForecast sales accurately using SFDC and improve data qualityNegotiate major contracts to secure service order volumeIdentify new service business opportunities and partnerships from IB potentialCollaborate with account managers and segment/channel teams to pursue leadsBuild long‑term relationships with key customers and decision‑makersEnsure timely handling of customer satisfaction issues and SLAsSupport marketing activities, events, and product launches in countryAlign strategies across local stakeholders and leverage synergies in marketing/salesStay informed on technology advances and market trends to differentiate offeringsPromote Hitachi Energy’s safety, integrity, and sustainability cultureDrive selling skills, share best practices, and support a One Hitachi approachResponsabilitàBachelor in a relevant fieldDemonstrable experience in service sales, including IB managementStrong customer relationship skillsProven understanding of Hitachi Energy systems and productsExperience in the energy sectorStrong analytical and strategic thinking abilitiesExcellent communication and interpersonal skillsAbility to work in a fast‑paced, dynamic environmentWillingness and ability to travel to North‑East Italy 2–3 days/weekRequisiti fondamentaliIncentive PlanHealth InsurancePension FundFlexible working hoursHybrid work modelWell‑being platform #J-18808-Ljbffr