Strategic Account Manager - HVAC/Refrigeration

MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Vuoi fare la differenza? Il nostro obiettivo è mettere sempre il cliente e le persone al primo posto! La nostra sfida è sperimentare ed innovare con apertura al cambiamento e alla diversità. Questi sono i pilastri del

Carel Culture Code

su cui si basa la nostra cultura aziendale e su cui vogliamo fondare la nostra crescita. Se ti ritrovi in questi valori o desideri farli tuoi, unisciti a noi e scopri quanto possiamo realizzare insieme! Siamo un’azienda leader mondiale nelle soluzioni di controllo per il condizionamento, la refrigerazione e il riscaldamento, nonché nei sistemi per l’umidificazione e il raffreddamento adiabatico. I nostri prodotti garantiscono performance di alto livello, sono efficienti dal punto di vista del risparmio energetico e sostenibili per l’ambiente.

Posizione We are currently seeking a

Strategic Account Manager

to join our

Western Europe Regional team

at CAREL HQs in Brugine (Padova). He/She will be focus on developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities. The candidate will hierarchically report to the

Head of Strategic Accounts Management – WE Region .

Main Accountabilities & Activities

Contribute in setting guidelines and processes for the strategic management of HVAC Key Accounts, leveraging local sales structure; provide guidance and support to Subsidiaries.

Participate to the continuous improvement of Group key account HVAC sales processes, tools, best practices.

Build and maintain strong relationships with the key clients, serving as their primary point of contact for all business-related matters.

Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.

Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.

Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.

Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.

Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.

Manage contract negotiations, renewals, and pricing discussions in collaboration with the key account sales team.

Promote customer satisfaction by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.

Collaborate with marketing and product management teams to provide feedback and insights from clients, contributing to the development of new products/services.

Requisiti

Relevant experience in multinational companies.

Previous solid experience in sales, key account management, or relevant customer relationship management roles managing multinational Key Accounts.

Experience in the HVAC/Refrigeration industry.

Very good English Proficiency level.

Availability to travel frequently (about 30% of time).

University Degree.

Altre Informazioni We offer:

Work‑Life Balance: policy smart working & flexible working hours.

Onboarding and continuous training.

Corporate welfare: life insurance, welfare platform, contributions for school expenses, performance award, company cafeteria.

Carel BoostCamp, a three‑year training path for new hires under 30, focusing on project management, cross‑cultural communication and problem solving.

Sustainability In Carel we actively pursue sustainability goals summarized in our “ Driven by the Future - Sustainability in Action ” plan. We work daily to reduce climate change impact by designing energy‑efficient products and services, supporting transparent governance, and fostering an inclusive work environment where diversity is valued. All applications will be assessed solely on skills, experience, motivation, and alignment with our values.

L’offerta è intesa rivolta a candidati e candidate, nel rispetto del D.Lgs. N. 198/2006 e Ss.mm.ii. e Dei Decreti Legislativi N. 215 e N. 216 Del 2003 Sulle Parità Di Trattamento. Invitiamo chi si candida a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Informativa_Candidati-e.pdf

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