Hotel Cleanliness Supervisor / Housekeeping Supervisor - Casa Brera

Housekeeping Supervisor – Casa Brera, a Luxury Collection Hotel – Milan

Location: Casa Brera, a Luxury Collection Hotel, Milani, 101 guestrooms and 15 suites, near Teatro alla Scala.

Employment type: Full‑time, 5 days a week, 2 days off; start date approximately April.

What you will do

• Coordinate housekeeping activity, planning and distributing room‑cleaning assignments with the outsourcing company.
• Inspect guest rooms and public areas after cleaning to ensure the highest standards.
• Identify and report maintenance issues and missing or damaged property to Engineering and Security.
• Run sold‑room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in daily activities, especially laundry operations.
• Act as liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms together with the Front Desk.
• Complete required paperwork.
• Assist management in training, scheduling, evaluating, counselling, disciplining, motivating, and coaching employees.
• Follow all company, safety and security policies and procedures.
• Support the team to reach common goals and comply with quality assurance expectations and standards.
• Enter and locate work‑related information using computers and/or point‑of‑sale systems.
• Follow Standard Operating Procedures and company guidelines.
• Perform other reasonable duties as requested by the Director of Housekeeping.

What you’ll need

• Warm, people‑oriented demeanor and team‑first attitude.
• Positive outlook and outgoing personality.
• Flexibility, problem‑solving skills and multi‑tasking ability.
• Strong storytelling skills in English and at least intermediate Italian (both writing and speaking).
• Previous housekeeping supervisory experience (preferred).
• Technical knowledge of Opera (preferred).

What we offer

• Unique opportunity to be part of a luxury lifestyle hotel.
• Part of Marriott International – opportunities for national and internal promotion.
• World‑class training and development programs.
• Work alongside experienced hospitality professionals.
• Discounted room nights, meals, and spa access worldwide.
• Discounts for friends and family.
• Breakfast for 5 euros when staying at any European Marriott hotel.
• Performance and recognition programmes.
• Wellness and sustainability initiatives.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws.

Housekeeping – The Westin Excelsior – Rome

Location: Via Vittorio Veneto 125, Rome, 187.

Employment type: Full‑time, position start approximately July.

Position summary

• Inspect guest rooms, public areas, pool, etc., after cleaning to ensure quality standards.
• Run sold‑room reports, verify room status, determine discrepant rooms, prioritize cleaning, and update departing room status.
• Assist Housekeeping management in managing daily activities.
• Act as liaison between Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to next shift and complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating, and coaching employees.
• Follow company and safety and security policies, report maintenance problems, safety hazards, accidents, or injuries, and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs.
• Assist individuals with disabilities, thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others; listen and respond appropriately to concerns.
• Ensure adherence to quality expectations and standards.
• Maintain physical capacity to move, lift, carry, and place objects up to 55 pounds.
• Enter and locate work‑related information using computers and/or point‑of‑sale systems.
• Read and verify information in a variety of formats.
• Perform other reasonable job duties as requested by supervisors.

Preferred qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or certification: None specified.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

#J-18808-Ljbffr