Italian Speaking Customer Service Roles In Sofia Bulgaria - Relocation Package

Mercier Consultancy is excited to announce openings for Italian Speaking Customer Service Representatives in Sofia, Bulgaria, featuring a comprehensive relocation package to assist you with the transition. We are seeking passionate individuals dedicated to providing exceptional customer support to our Italian‑speaking clients. As a Customer Service Representative, you will be the first line of contact for our Italian‑speaking customers, handling their inquiries, resolving issues, and ensuring a seamless experience with our services.

Responsibilities

• Deliver excellent customer service in Italian and English across various communication channels.
• Address customer inquiries, issues, and requests promptly and professionally.
• Document all customer interactions accurately in our customer relationship management system.
• Collaborate with internal teams to ensure timely resolution of customer challenges.
• Gather and analyze customer feedback to support service improvements.
• Stay informed about product offerings and company updates.
• Engage in ongoing training to enhance customer service skills.

Requirements

• Fluency in Italian and English with excellent communication abilities.
• Previous experience in customer service is preferred, particularly in relevant fields.
• Strong problem‑solving skills and a customer‑focused attitude.
• Able to manage multiple tasks in a dynamic environment.
• Attention to detail and good organizational skills.
• Enthusiastic about delivering outstanding customer experiences.
• Knowledge of CRM systems and customer support tools is an advantage.

Benefits

• Competitive monthly salary.
• Relocation paid to Bulgaria.
• Help finding apartment.
• Paid training and growth possibilities.
• More.

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