IT Support Specialist

Fondazione Chips-IT is seeking a motivated IT Support Specialist to join our technical team. The selected candidate will provide first-level technical support and play a key role in managing the foundation’s IT infrastructure and digital collaboration ecosystem.

Based in Pavia, the role involves interaction with all Fondazione Chips-IT operational units and supports the operational efficiency of the systems powering Italy’s national semiconductor strategy.

• Technical Support & Troubleshooting: Provide first-level help desk support for hardware and software issues, including the installation and management of network printers, peripherals, and VoIP systems.
• Microsoft 365 & Identity Management: Manage user accounts, security groups, and mailboxes within the M365 tenant, ensuring seamless access and security.
• Endpoint & Infrastructure Management: Configure Windows workstations via Microsoft Intune and assist in the maintenance of on‑premise infrastructure based on Windows Server 2025.
• Collaboration Tools: Support and troubleshoot workflows for Microsoft Teams (including Teams Rooms hardware), SharePoint Online, and OneDrive.

• Technical Expertise: Proven knowledge of Microsoft 365 (licensing, tenants) and experience in system administration using Active Directory and Group Policy (GPO).
• Networking & Hardware: Solid understanding of LAN, TCP/IP, DNS, and DHCP services, combined with hands‑on experience in PC staging and domain joining.
• Education & Background: Academic or professional background in IT or Computer Science with a strong aptitude for problem‑solving.
• Communication & Mindset: Proactive team player with the ability to provide clear technical assistance to diverse departments.
• Nice to Have: Previous experience in corporate IT environments (even at entry level), familiarity with virtualization (Hyper‑V/VMware), and proficiency in technical English.

• Competitive Compensation (CCNL Metalmeccanici): salary and contract package tailored to your qualifications and experience.
• Premium Private Healthcare: Premium health insurance coverage commensurate with the role and contract type.
• Meal Vouchers: Daily lunch allowances provided via a digital voucher system.
• Tax Incentives: Significant tax relief for candidates relocating to Italy (including returning Italian citizens). This also includes access to significant Italian tax incentives for candidates relocating to Italy or returning Italian citizens.
• Flexible Hybrid Work Model: Work‑life balance with a hybrid model that balances presence at our Pavia headquarters with remote work.
• Professional Growth: Structured development path with ongoing access to specialized training, executive updates, and leadership workshops within a strategic national innovation hub.
• International Environment: Opportunity to work within a multicultural, world‑class ecosystem at the heart of Europe’s semiconductor strategy.
• High‑Level Networking: Unparalleled access to industry leaders, institutional officers, and key stakeholders in the global technology and R&D landscape.

Belonging to Protected Categories (Art. 1/18 Law 68/99) will be considered a plus.