Work Remotely in Portugal (Accomodation Included)!

Order Support Specialist (Italian Speaker) | Remote | Portugal

Are you fluent in

Italian (C1/C2)

and

English (B2+) ? Join the Order Support team and help deliver an exceptional customer experience by supporting online orders in a dynamic back-office environment.

Location

Remote from anywhere in mainland Portugal Company equipment provided Company accommodation available for international candidates relocating to Portugal

What You'll Do

Handle complex Apple online order cases and escalations Investigate and resolve order-related issues Communicate with customers via phone and email when needed Work with internal teams to ensure fast and accurate resolutions Maintain accurate records using SAP and internal systems

✅ Requirements

Italian

C1/C2

(written & spoken) English

B2

or higher Excellent communication and problem-solving skills Strong attention to detail Ability to work independently in a fast-paced environment SAP knowledge is a plus (training provided) Flexibility to work rotating shifts, including weekends and public holidays

Working Schedule

40 hours per week

Training

Paid training in English Full product and systems training Ongoing support throughout onboarding

Salary & Benefits

With Company Accommodation

Gross Monthly Salary:

€1,040.66 Fully furnished shared apartment Utilities, Wi-Fi, cable TV, water, gas & electricity included Health insurance from day one Meal allowance Holiday & Christmas bonuses

Without Company Accommodation

Gross Monthly Salary:

€1,240.66 Health insurance from day one Meal allowance Holiday & Christmas bonuses

Contract 12-month renewable employment contract Opportunity for a permanent contract after two years Excellent career development opportunities

Interested? Send me a direct message or apply today!