Descrizione:
Job Description
The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.
Key-result Areas
Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.
Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.
Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.
Maximize profit by offering services and ancillary products to Customers.
Educational Background & Professional Experience
High School Graduation or University education.
Previous sales and customer service experience.
Knowledge
Fluent Level of English (+ second language)
Microsoft Office
Full Driving License
Skills & Competencies
Excellent organizational and time management skills
To be proactive
Problem solving
Effective Communication
Ability to work well as a team with 100% customer focus
Selling proposition
Ability to work in a fast work environment with a variety of tasks
Ability to demonstrate professionalism, enthusiasm, and outstanding communication
Enthusiastic, flexible and positive attitude towards selling.
Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
Flexibility to work days, nights, weekends and on bank holidays
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