In-Villa Dining (IVD) Order Taker

Company DescriptionConstance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference. Job DescriptionWe are seeking a dedicated In-Villa Dining (IVD) Order Taker to join our luxury resort team in , Maldives. As an IVD Order Taker, you will play a crucial role in ensuring our guests enjoy exceptional dining experiences from the comfort of their villas. - Answer incoming calls from guests and take accurate food and beverage orders - Provide detailed information about menu items, including ingredients and preparation methods - Assist guests with special dietary requirements or food allergies - Input orders into the resort's point-of-sale system with precision - Coordinate with the kitchen and service staff to ensure timely delivery of orders - Handle guest inquiries and requests related to in-villa dining services - Upsell additional items and promote daily specials when appropriate - Maintain a thorough knowledge of all menu items, pricing, and promotions - Ensure all orders are accurately recorded and billed to the correct villa - Adhere to all food safety and hygiene standards Qualifications - Excellent communication skills in English, both verbal and written - Previous experience in hospitality or customer service (preferred) - Proficiency in using computer systems and point-of-sale software - Strong knowledge of food and beverage items, including dietary restrictions and allergies - Exceptional attention to detail and ability to multitask in a fast-paced environment - Excellent time management and organisational skills - Food safety certification (preferred) - Understanding of luxury hospitality standards and guest expectations - Ability to work flexible hours, including evenings, weekends, and holidays - Willingness to work in a tropical island environment - Positive attitude and ability to work well in a team Additional InformationWORK WITH CONSTANCE Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do. We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. Be part of a company that values people, innovation, and excellence.