Program Analyst - Operations Quality & Performance

Program Analyst – Operations Quality & Performance

Milan, Italy | Program Management | Hybrid | Full‑time

sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we’re moving fast and focusing on digitalization and automation of road logistics. By leveraging our proprietary technology, we’re building an ecosystem that is leading the industry into the 21st century.

We are a growing team looking for a Program Analyst – Operations Quality & Performance to help us revolutionize road freight logistics. The role is located in our Milan office.

What you will do

• Deploy quality standards through data and documents acquisition, verification and monitoring via CRM and other internal and external tools;
• Collaborate with internal and external stakeholders on a daily basis to improve processes, automation and feedback implementation, and drive new initiatives to meet and exceed business requirements;
• Work cross‑functionally with senior quality managers and operations teams to ensure access to data and insights, managing deadlines in a timely and organized manner;
• Analyze data and reporting, create and execute various projects and keep stakeholders up to date; generate reports, dashboards, and scripts/automations using Google Suite and Microsoft Office;
• Own key performance quality metrics and support the creation of quarterly roadmaps that optimize execution and quality standards;
• Document SOPs (Standard Operating Procedures) and take proactive steps to ensure best practices are shared across all departments, and effectively communicate through presentations and workshops;
• Ensure compliance with transport regulations and standards by verifying carrier documentation (e.g., onboard documents and required certifications) and supporting adherence to applicable legal and operational requirements.

What we’re looking for

• Skilled in data management;
• Highly analytical;
• Good at communicating and presenting;
• A fast learner;
• Advanced computer skills (MS Office: Excel, PowerPoint and Google Suite);
• Knowledge of data analysis and visualization tools such as SQL, Looker, and Power BI is a plus;
• Fluent in Italian, with a very good level of English;
• Graduated in Engineering Management or Economics;
• Knowledgeable about operations and supply‑chain management fundamentals (logistics, forecasting, planning, optimization), either gained through work experience or academic education (graduate degree).

Benefits & Culture

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

We offer mental wellbeing initiatives, performance bonuses, referral rewards, equity opportunities, and vibrant workspaces with healthy snacks, focus zones, and social areas. We celebrate diversity and value your character. If you don’t meet every requirement, bring your authentic self. As a member of the protected categories law 68/99, we encourage you to apply.

sennder Italia is a joint venture company between sennder and Poste Italiane, combining sennder’s digital innovation with Poste Italiane’s distribution network expertise.

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