Aftermarket Guardian / Planner

Aftermarket Guardian / Planner – Cutting & Welding Automation

At ESAB, innovation has been driving our business for more than 100 years. Today, we continue to develop industry-leading welding and cutting solutions that help manufacturers around the world improve productivity, safety, and performance. If you're passionate about customer relationships, aftermarket services, and creating long-term value for customers, we'd love to hear from you. About the Role

As an Aftermarket Guardian / Planner, you will become the trusted advisor for our installed customer base, supporting the complete lifecycle of ESAB cutting and welding automation equipment. Working closely with our Service Managers, Field Service Engineers, Sales, and Aftermarket teams, you'll identify customer needs, promote service solutions, coordinate service activities, and drive aftermarket business growth. Your mission is to maximize customer satisfaction while creating new commercial opportunities throughout the machine lifecycle. Key Responsibilities

Build and maintain strong relationships with customers, distributors, and service partners Become the primary commercial contact for customers regarding aftermarket services Promote ESAB service contracts, spare parts, wear parts, upgrades, and retrofit solutions Identify new business opportunities and generate qualified leads for Sales Coordinate and schedule Field Service Engineers and external service partners Prepare and follow up service quotations until purchase order Support Life Cycle Management activities by engaging customers throughout the lifetime of their equipment Monitor machine obsolescence and proactively recommend upgrade solutions Work closely with internal teams to ensure excellent customer experience Maintain accurate CRM data, service planning, and revenue forecasts Contribute to achieving aftermarket KPIs and business objectives Actively collect market intelligence and customer feedback Qualifications

Experience: 5+ years in Customer Service, Aftermarket, Service Coordination, Technical Support or a customer‑facing commercial role Experience in industrial equipment, manufacturing, welding, cutting, automation or capital goods is an advantage Experience in customer relationship management and aftermarket sales Experience working with CRM and ERP systems Requirements

Fluent English (B2 or higher) + Italian language knowledge Good knowledge of MS Office applications Experience with Service Management software and CRM systems is an advantage Driving licence (Category B) Willingness to travel occasionally within the region What We're Looking For

Excellent communication and relationship‑building skills Customer‑first mindset with strong commercial awareness Highly organized with excellent planning and coordination abilities Ability to identify customer needs and turn them into business opportunities Strong problem‑solving and analytical thinking Ability to work independently while collaborating across international teams Proactive, detail‑oriented, and solution‑focused attitude What We Offer

Annual performance bonus Continuous learning and development opportunities Supportive international team environment Career growth within a global industrial technology leader Opportunity to work with innovative products and customers across multiple industries A culture built on collaboration, safety, and continuous improvement

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