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Job Description
Aftermarket Guardian / Planner – Cutting & Welding Automation
At ESAB, innovation has been driving our business for more than 100 years. Today, we continue to develop industry-leading welding and cutting solutions that help manufacturers around the world improve productivity, safety, and performance.
If you’re passionate about customer relationships, aftermarket services, and creating long-term value for customers, we’d love to hear from you.
About the Role
As an
Aftermarket Guardian / Planner , you will become the trusted advisor for our installed customer base, supporting the complete lifecycle of ESAB cutting and welding automation equipment.
Working closely with our Service Managers, Field Service Engineers, Sales, and Aftermarket teams, you’ll identify customer needs, promote service solutions, coordinate service activities, and drive aftermarket business growth. Your mission is to maximize customer satisfaction while creating new commercial opportunities throughout the machine lifecycle.
Key Responsibilities
Build and maintain strong relationships with customers, distributors, and service partners
Become the primary commercial contact for customers regarding aftermarket services
Promote ESAB service contracts, spare parts, wear parts, upgrades, and retrofit solutions
Identify new business opportunities and generate qualified leads for Sales
Coordinate and schedule Field Service Engineers and external service partners
Prepare and follow up service quotations until purchase order
Support Life Cycle Management activities by engaging customers throughout the lifetime of their equipment
Monitor machine obsolescence and proactively recommend upgrade solutions
Work closely with internal teams to ensure excellent customer experience
Maintain accurate CRM data, service planning, and revenue forecasts
Contribute to achieving aftermarket KPIs and business objectives
Actively collect market intelligence and customer feedback
Qualifications
Experience
5+ years of experience in Customer Service, Aftermarket, Service Coordination, Technical Support or a customer-facing commercial role
Experience in industrial equipment, manufacturing, welding, cutting, automation or capital goods is an advantage
Experience in customer relationship management and aftermarket sales
Experience working with CRM and ERP systems
What We’re Looking For
Excellent communication and relationship-building skills
Customer-first mindset with strong commercial awareness
Highly organized with excellent planning and coordination abilities
Ability to identify customer needs and turn them into business opportunities
Strong problem-solving and analytical thinking
Ability to work independently while collaborating across international teams
Proactive, detail-oriented, and solution-focused attitude
Requirements
Fluent English (B2 or higher) + Italian language knowledge
Good knowledge of MS Office applications
Experience with Service Management software and CRM systems is an advantage
Driving licence (Category B)
Willingness to travel occasionally within the region
What We Offer
Annual performance bonus
Continuous learning and development opportunities
Supportive international team environment
Career growth within a global industrial technology leader
Opportunity to work with innovative products and customers across multiple industries
A culture built on collaboration, safety, and continuous improvement
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