Customer Reliability Engineer - Roma, Lazio, Italy

Experteer Overview

As a Customer Reliability Engineer, you will apply SRE best practices to Isovalent’s software on-premises and in cloud environments, working closely with customers to understand architectures and configurations. You’ll coordinate with internal and external stakeholders to deliver world‑class support, drive incident resolution, and improve health visibility across customer environments. This role sits at the intersection of reliability, networking, and cloud‑native operations, offering meaningful impact at scale. You’ll join a mission‑driven team that values collaboration, learning, and delivering trusted solutions. Retribuzione / Benefits

Interact with customers to understand environments and incidents Apply SRE practices to Isovalent products across on‑prem and cloud/Kubernetes Collaborate with internal and external stakeholders to resolve incidents Improve visibility into customer health and resilience Support production environments and guide issue resolution Responsabilità

6+ years of direct enterprise customer support/engagement in a technical capacity Experience securing OS instances, applications, or distributed systems Experience operating Linux systems Experience scaling Kubernetes clusters in production Experience with at least one major cloud provider (AWS, Azure, or GCP) Expertise in networking concepts across OSI layers 2–7

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