Desktop Support Engineer - Rome

Join our team as an IT Support Engineer and support enterprise IT operations with hands‑on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early‑career professional to develop your IT career.

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Perform some Smart Hands support for networking hardware.
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Manage Active Directory tasks.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi‑Fi).

• 1–3 years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting.
• Proficient Italian and English (at least B2).
• Good command of Windows O/S.
• Microsoft Office 365 troubleshooting experience.
• Wireless networking knowledge.
• Understanding of network protocols, server hardware and configurations.
• Experience with Active Directory.
• Advantage: Basic knowledge of LAN‑WAN setups and concepts.

• Meal tickets.
• Phone and car provided by the company.
• Continuous training and access to our ESP Learning Platform with pathways to certification.
• Amazon vouchers.
• 13th salary (June) and 14th salary (December).

• Career Growth: Expand your IT skills with hands‑on enterprise experience and exposure to complex technical support scenarios.
• Diverse Team: Work in a global, innovative environment.
• Impactful Role: Keep businesses running smoothly with your IT expertise.
• Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day‑to‑day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development.