Digital Impact Officer (Digital Infrastructure), (P-2), FT, #136787, Rome Common Services Cente[...]

The Rome Common Services Center (CSC) will be newly established following the relocation of several UNICEF HQ Divisions to Rome, where they will be co-located with WFP HQ. The Rome CSC will play a critical role in delivering operational support to all UNICEF Divisions based in Rome and in coordinating closely with WFP on services provided to UNICEF.

• Connectivity and Performance: supporting the maintenance and monitoring of network infrastructure.
• Assisting with cloud configurations and routine monitoring.
• Providing technical support and escalating complex issues.
• Supporting telecommunications and usage tracking for cost recovery.
• Security and Integrity: implementing security controls under supervision, performing backups, assisting with compliance checks, acting as first‑line cybersecurity focal point, and supporting emergency telecom setup and user access maintenance.
• Scalability and Future‑Proofing: monitoring capacity, reporting needs, supporting implementation of upgrades and expansions, assisting with SLA monitoring and routine coordination with WFP.
• Reliability and Support: troubleshooting and providing frontline support per SLA, coordinating approved change requests, providing AV technical support and ensuring daily readiness.
• Cost‑Effectiveness: monitoring ICT resource usage, suggesting efficiency improvements, and assisting with tracking cloud subscriptions and providing cost‑related inputs.

• A University Degree (Bachelor's) in Information Technology, Computer Science, Engineering, or a related field is required.
• Professional and/or university courses related to Project Management, Business Analysis, Data Modeling, AI are an asset.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.

• A minimum of two (2) years of professional experience in providing ICT support for multi‑office or division setups at the national or international level.
• Extensive hands‑on experience with enterprise network infrastructure, cloud platforms, AV and telecommunications, including optimizing performance and managing cloud‑based telephony solutions.
• Proven ability to implement robust cybersecurity controls, manage data backup and protection strategies, serve as a focal point for incident response and user identity management.
• Experience in IT system reliability and disaster recovery planning.
• Skilled in planning and executing infrastructure upgrades, negotiating and managing SLAs, and coordinating with cross‑organizational technical teams for support and project delivery (asset).
• Experience managing and maintaining cloud services such as IaaS, PaaS (asset).
• Experience with service integration using major cloud services such as Azure Integration Services (asset).
• Experience with ServiceNow and Meraki is desirable.
• Prior experience in the development sector, UN system, international NGOs and emergency operations is an asset.
• Relevant experience at country level, especially in development, fragile settings and humanitarian context is an asset.

• Fluency in English is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

• Nurtures, Leads and Manages People (level 1)
• Demonstrates Self Awareness and Ethical Awareness (level 2)
• Works Collaboratively with others (level 2)
• Builds and Maintains Partnerships (level 2)
• Innovates and Embraces Change (level 2)
• Thinks and Acts Strategically (level 2)
• Drives to achieve impactful results (level 2)
• Manages ambiguity and complexity (level 2)

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities.

UNICEF is committed to protecting the rights of every child and to fostering an inclusive, diverse workforce. Applications will be reviewed in accordance with UN recruitment regulations and required background checks, including verification of academic credentials and employment history. Selected candidates may be required to provide evidence of medical clearance, vaccination status and a valid work visa.