Digital Platforms And Documentation Officer

Organizational Setting: The Office of Climate Change, Biodiversity and Environment (OCB) works to ensure countries and stakeholders respond to the challenges of climate change, biodiversity loss, and environmental degradation. OCB provides a cross‑organizational coordination role on these issues and is the focal point to major multilateral environmental agreements including the UN Framework Convention on Climate Change Conferences (UNFCCC) and the Convention on Biological Diversity (CBD). The Office assists FAO Members in their responses towards food security, climate change, biodiversity loss and environmental degradation, including facilitating access to climate and environmental financing such as the Global Environment Facility (GEF) and the Green Climate Fund (GCF). OCB hosts the Globally Important Agricultural Heritage Systems (GIAHS) Programme, the Treaty on Plant Genetic Resources for Food and Agriculture, the Commission on Genetic Resources for Food and Agriculture, and leads Priority Areas on Climate Change (PPA BE1) and Bioeconomy for Sustainable Food and Agriculture (PPA BE2).

Position: Digital Platforms and Documentation Officer at the Secretariat of the International Treaty on Plant Genetic Resources for Food and Agriculture, FAO headquarters, Rome, Italy.

Reporting Lines The Digital Platforms and Documentation Officer reports to the Technical Officer in charge of the operations of the Multilateral System of Access and Benefit‑sharing (MLS) and the Global Information System (GLIS) of the International Treaty on Plant Genetic Resources for Food and Agriculture (ITPGRFA).

Technical Focus Corporate web content management and publishing, digital product workflows for official documentation, content development and updates on FAO corporate CMS, user access analysis with corporate analytics tools, information architecture and metadata, ROI insights, user support for Treaty‑related information systems, and outreach/feedback mechanisms for stakeholders.

Key Results Responsible for daily operations of the Treaty Corporate Website and related digital assets, including timely publication of multilingual web content and official meeting documentation, reliable data and online reports; review and improve user experience and stakeholder engagement across the Treaty website during Governing Body sessions and intersessional periods to support communication efficacy and ROI insights.

Key Functions

Develop, test and debug FAO websites using the corporate Web Content Management System (SiteFinity) and standard templates/existing dynamic modules in collaboration with the OCC Web team.

Provide direct support for the preparation, publication and dissemination of official documents and information products for meetings and conferences in line with FAO’s writing style and visual identity guidelines and in compliance with FAO web, logo and publishing policies.

Collect, analyze and structure programme data to generate dashboards and reports aligned with corporate analytics standards and the Treaty’s communication and reporting needs; synthesize insights to guide continuous improvement, track engagement, multilingual performance and stakeholder interaction patterns; contribute to the development and improvement of tools, methods and workflows for content production, web publishing and data handling.

Maintain and update databases, registries and web pages; ensure quality, consistency and version control.

Participate in multidisciplinary teams and contribute to training tools/materials and the organization of workshops/webinars.

Support the organization, conduct and follow‑up of meetings, consultations and conferences, including the development and production of required materials and timely web updates.

Specific Functions

Implement front‑end updates and enhancements on the FAO corporate CMS (e.g., SiteFinity) for the ITPGRFA website; build and refine page templates, components and content types; ensure accessibility (e.g., WCAG), multilingual consistency, metadata, tagging and search engine optimization basics.

Support coordination of digital workflows for the Governing Body documentation and intersessional bodies (authoring, clearance, layout, metadata, web posting, and archiving); ensure adherence to corporate editorial, branding and records standards.

Support extraction, cleaning and analysis of operational and programmatic data; prepare tables, visuals and online reports (e.g., germplasm flows, usage statistics); contribute to consolidated analyses presented to the Governing Body and other fora.

Support communications and outreach activities linked to Treaty outputs; design and manage simple feedback loops (online forms/surveys/comments) and synthesize insights for continuous improvement; track engagement around key Treaty outputs, monitor performance of multilingual content and analyze stakeholder interaction patterns.

Contribute to the maintenance and incremental improvement of Treaty‑related information systems (e.g., portals, registries); provide basic help desk/user guidance, collect issue reports and coordinate fixes with technical counterparts (e.g., Digital FAO, Agro‑informatics (CSI)/Office of Communications (OCC)).

Support timely web publication of decisions, notifications, calls and committee materials; maintain content calendars, document trackers and status dashboards.

Apply corporate standards for accessibility, multilingual content, data protection, open data and web security; perform routine checks (broken links, redirects, performance, analytics) in line with FAO’s writing style and visual identity guidelines and compliance with FAO web, logo and publishing policies.

Minimum Requirements

Advanced university degree (Master’s degree or equivalent) in computer science, information science, information systems, political sciences, law, international relations, education or related field.

Three years of relevant experience at an international level in digital and documentation management support.

Proficiency (level C) in English and intermediate knowledge (level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies

Results Focus

Team Work

Communication

Building effective relationships

Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

Work experience in more than one location or area of work, particularly in field positions.

Extensive and relevant experience supporting multilingual web content on enterprise CMS (e.g., Sitefinity, Drupal, SharePoint publishing) and coordinating web publishing workflows from draft to release.

Proven skills in web editing and front‑end updates (HTML/CSS basics, image optimization, accessibility checks) and in applying information architecture (navigation, taxonomy, tagging).

Experience with data collection, cleaning and descriptive analysis (e.g., Excel, Power Query, basic data visualization) and producing online reporting pages.

Familiarity with document production standards for intergovernmental processes (templating, metadata, versioning, multilingual alignment) and records/web archiving practices.

Experience supporting technical programmes for biodiversity or plant genetic resources for food and agriculture.

Experience supporting stakeholders and users to collect feedback and translate it into content and UX improvements.

Knowledge of FAO publishing/web standards, Treaty‑related portals (e.g., ITPGRFA website, MLS/GLIS tools) and collaboration with corporate IT/communications teams is an asset.

Knowledge of JavaScript and CSS frameworks.

Experience in C# development.

EEO and Hiring

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.

Qualified female applicants, qualified nationals of under‑represented Members and persons with disabilities are encouraged to apply.

Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values.

FAO, as a Specialized Agency of the United Nations, has a zero‑tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.

All selected candidates will undergo rigorous reference and background checks.

All applications will be treated with the strictest confidentiality.

FAO staff are subject to the authority of the Director‑General, who may assign them to any of the activities or offices of the Organization.

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