Director of spa - bvlgari hotel roma

Job Summary Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and staff. Coordinates the delivery of spa services such as salon, skin care, fitness, wellness, massage, program coordination, reservations, reception desk, and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations, striving continuously to improve guest and employee satisfaction and maximize the financial performance of the department. Candidate Profile Education and Experience 2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, plus 4 years of experience in spa, guest services, front desk, sales and marketing, or related professional area. 4‑year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major, plus 2 years of experience in spa, guest services, front desk, sales and marketing, or related professional area. Core Work Activities Managing Spa Operations and Budgets Select vendors for spa retail operations and manage contract agreements. Oversee retail product research, selection and purchasing, and product display. Manage supply inventories and purchasing control, including uniforms. Monitor the spa's actual and projected sales to ensure revenue goals are met or exceeded. Maintain cleanliness of spa and related areas and equipment. Managing Spa Sales and Marketing Strategy Create and coordinate special services for groups, including group gifting programs, group amenities, group turndown gifts, letters and invitations, and negotiate spa contract addendums. Develop and manage spa promotions such as gifting programs, "gift with purchase", co‑op marketing efforts, and holiday events. Ensure spa services are included in all property‑related marketing and advertising. Identify and recommend new products and product enhancements to remain competitive in the market. Managing Spa Revenue Management Strategy Monitor and manage the payroll function. Use operating statements, budget worksheets and payroll progress reports to manage operational budgets. Control spa expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Display leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Empower employees to provide excellent customer service. Strive to improve service performance. Conducting Human Resources Activities Review comment cards, guest satisfaction results and other data to identify areas of improvement. Discuss findings with employees, develop corrective action plans and share them with property leadership. Interview and hire management and hourly employees with the appropriate skills. Develop, implement and maintain a spa orientation program for new hires. Administer the performance appraisal process for direct‑report managers. Develop business goals and create appropriate development plans. Maintain open, collaborative relationships with employees and encourage reciprocal communication. Solicit employee feedback, use an "open door" policy and review satisfaction results to address concerns. Ensure regular on‑going communication in all areas of responsibility to create awareness of business objectives, communicate expectations, recognize performance, and produce desired business results. Celebrate successes and publicly recognize the contributions of team members. What We Offer Opportunities for professional growth and career advancement within the Bulgari Hotels & Resorts brand. Access to online training programs and a structured personal development plan. Colleague recognition programs. Preferential rates at Marriott Hotels and our outlets (subject to terms and availability). Company events such as birthday celebrations and staff parties. On‑site staff canteen available during working hours. Internal laundry service. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr