Field Deployment Engineer, Professional Services

Regional Support Manager – Italy

As the Regional Support Manager for Italy, you will drive customer success and adoption of TASER® and Axon products and solutions, working with the Country Manager, Sales, Engineering teams, in‑country partners and distributors to support our customers. You will manage support cases, lead installations, deliver training, and collaborate with local partners to ensure effective deployment.

Responsibilities

• Provide timely, professional technical support to customers via phone, email, and ticketing platforms
• Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
• Lead onsite and remote installations of Axon hardware and software
• Deliver technical training and onboarding to customers and partners as part of product deployment
• Collaborate with local partners and distributors, supporting their technical readiness and field performance
• Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
• Travel as needed (~40 %) to support installations, escalations, training, and evaluations
• Document and escalated product issues, bugs, and field trends to Engineering and Product teams
• Support product evaluations (T&Es) with installation, configuration, and field testing
• Schedule and lead regular technical check‑ins with assigned customers as needed
• Coordinate with internal teams (e.G. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
• Adapt to evolving regional needs, occasionally supporting cross‑functional or cross‑team priorities (“Join Forces” model)

Qualifications

• 3 + years in a technical support, professional services, or field implementation role (e.G., RSM, IT Support, PSM)
• Strong technical knowledge in networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies), relational databases (SQL Server, PostgreSQL, MySQL), IaaS (AWS, Azure), digital video, mobile communications, embedded systems, IAM, SaaS
• Experience with computing infrastructure, system support, and data centers
• Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
• Strong communicator in English and Italian, able to interface with technical and non‑technical stakeholders
• Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
• Comfortable working independently and remotely;
  proactive and self‑motivated
• Strong interpersonal skills and business acumen;
  able to collaborate across teams and levels
• Willing and able to travel up to 40 % within region and abroad
• Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
• Bonus: Understanding of software development, project tracking, or data analysis

Preferred Qualifications

• Prior military or law enforcement experience
• Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
• Service Management and /or Professional Services experience in the public safety or defence sector is an asset

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.Axon.Com/careers.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.Axon.Com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.Com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].

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