Descrizione:
Front Desk Supervisor – Exe International Palace (4*, Rome, Italy) Responsibilities Supervising the daily Front Desk operations, ensuring smooth check-in and check-out processes and high-quality guest service. Supporting and coordinating the Front Office team, ensuring proper shift organization and task allocation. Handling guest requests, incidents and complaints, providing efficient and customer-oriented solutions. Ensuring compliance with internal procedures, service standards and company policies. Assisting in the training and development of Front Desk staff. Monitoring reservations, room availability and billing processes to guarantee accuracy. Collaborating closely with other departments (Housekeeping, Maintenance, F&B) to ensure seamless operations. Qualifications Minimum of 2 years of experience in a Front Desk position, with previous supervisory experience highly valued. Strong knowledge of Front Office procedures and hotel management systems (PMS). Fluent Italian (mandatory) and high level of English ; additional languages are a plus. Strong interpersonal, organizational and problem-solving skills. Education in Hospitality, Tourism or a related field. Benefits At Eurostars Hotel Company, you will be part of a leading global travel company, continuously growing and expanding, and fully committed to the professional development of its team. 50% discount in our premium hotels: Benefit from discounts of up to 50% in all our 4*/5* hotels around the world, and up to 20% for your family members. The Power Business School Training: Free and unlimited access to all training programs (MBA, digital, office tools, skills, etc.) provided by our partner The Power Business School. Access to our Employee Club: Enjoy a wide range of discounts and advantages (leisure, technology, sports, fashion, and more). Free hotel nights: Through our referral program, we reward successful referrals with free stays. #J-18808-Ljbffr