Front Office Manager M/F - Experimental Roma

About The Job

Reporting to the General Manager, you oversee the daily operations of the Front Office (Reception, Concierge, and Reservations) and are responsible for ensuring a seamless and memorable guest experience throughout their stay. As a true ambassador of Experimental, you embody the brand’s standards of excellence and contribute to guest satisfaction and overall service quality.

Operational Supervision

• Oversee the smooth daily running of all Front Office operations, in close collaboration with the General Manager and F&B Manager
• Ensure effective communication between all hotel departments and external partners, including the outsourced housekeeping service
• Welcome guests warmly, anticipate their needs, and provide a personalized, memorable experience
• Represent the hotel and the Experimental spirit through exceptional service, discretion, and professionalism
• Guarantee compliance with health, safety, and operational standards

Guest Experience & Relations

• Ensure all services meet the brand’s standards of quality and consistency
• Handle guest feedback and complaints with tact, empathy, and efficiency
• Monitor guest reviews across platforms, analyze results, and implement improvement actions
• Foster guest loyalty and contribute to the reputation and visibility of the property

Financial & Administrative Management

• Optimize the operational efficiency and cost management of the Front Office
• Support the GM and Revenue team in monitoring key performance indicators (occupancy, ADR, RevPAR, upselling, etc.)
• Supervise ordering, inventories, and supplier relationships related to your departments

Team Leadership & Human Resources

• Recruit, train, and develop Front Office team members to maintain high service standards
• Organize schedules according to business needs and seasonality
• Promote a positive and motivating work environment that encourages engagement and long-term retention

Cross-Department Collaboration

• Work closely with the Commercial and Marketing teams to support the hotel’s revenue and guest experience strategy
• Coordinate with outsourced service providers (especially housekeeping) to ensure operational excellence and service continuity

About You

You are a passionate hospitality professional with a natural sense of service and attention to detail, thriving in dynamic environments and creating a warm, welcoming atmosphere for guests and teams. You lead by example, combining operational excellence with genuine human connection.

• Proven experience in Front Office operations within a high‑end hotel environment
• Recognized for your leadership, communication skills, and sense of initiative
• Ability to balance guest satisfaction with operational efficiency
• Fluency in English and Italian (French is a plus)

Live the Experimental Experience!

Throughout your journey with us, you’ll be immersed in a stimulating and innovative environment, joining a dynamic group of passionate professionals and recognized experts.

• Training and career development opportunities
• Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more
• Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants)