Information Technology Officer

Information Technology Officer (Digital Solutions, ERP)

Post Number: 0044822 | Location: Italy – Rome | Duration: Fixed‑term: two years with possibility of extension

Diversity & Equal Opportunity Statement

FAO encourages diversity;
qualified female applicants, nationals of under‑represented members, and persons with disabilities are encouraged to apply.

Responsibilities

• Provide expertise for implementation or evolution of key digital solutions, including business changes and technology/infrastructure upgrades.
• Ensure timely delivery, support, continuous improvement and adherence to best practice technical and security standards.
• Plan, manage and deliver digital services and technology solutions to ensure reliable and effective support to organizational requirements.
• Manage assigned programme of work, ensuring alignment with strategic vision and enterprise architecture, and address interdependencies or gaps.
• Represent CSI Division in stakeholder discussions and negotiate contractual and service agreements.
• Promote and implement service improvement programmes and initiatives to meet dynamic business needs.
• Monitor, audit and report on service performance to foresee, identify and address areas of risk, ensuring compliance with service level expectations.
• Manage the IT solutions life cycle from business needs analysis to delivery, ongoing support and maintenance in line with policies, standards and procedures.
• Manage financial and human resources for assigned projects.
• Identify, assess and manage risks, proposing mitigation activities as required.
• Promote cross‑functional information sharing and collaboration with other teams and business units.
• Identify resource requirements, develop budgets and work plans, and advocate for additional human resources.
• Coordinate initiatives under the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability into daily operations.
• Perform additional duties as required.
• Coordinate teams to maintain and support FAO's ERP environment and related satellite systems as per agreed service levels.
• Lead continuous improvement of the ERP environment in cooperation with key users, ensuring it meets business requirements and technical standards.
• Identify opportunities for process automation using Oracle eBusiness Suite, Oracle Fusion Cloud modules, low‑code platforms, Salesforce, ServiceNow, RPA, AI, and other technologies.
• Lead modernization of legacy applications, replacing functionalities with corporate platform capabilities.
• Liaise with infrastructure providers and software/vendors to resolve issues related to upgrades, implementation, migration, or bug fixes.
• Identify security risks and collaborate with the FAO CISO to ensure remediation actions and controls are implemented.
• Maintain Business Continuity Plans in consultation with stakeholders.
• Ensure change management and release management processes are strictly followed.

Qualifications

• Advanced university degree (Master’s or equivalent) in computer science, information technology, information systems, software engineering, electrical or electronic engineering, mathematics, statistics, business management or a related field.
• Seven years of relevant experience managing teams, IT and business processes in Enterprise Resource Planning (ERP), preferably based on e‑Business Suite and/or Oracle Fusion Cloud ERP.
• Proficiency (level C) in English and intermediate proficiency (level B) in another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Technical and Functional Skills

• Experience in multiple locations or work areas, especially in field positions.
• Experience managing large‑scale ERP environments, preferably in a public sector or international organisation.
• Experience in business process automation using ERP (Oracle eBusiness Suite or similar).
• Experience with Salesforce CRM and ServiceNow is an asset.
• Experience managing highly skilled teams in a hybrid cross‑platform environment.
• Experience managing business stakeholders and technology partners.
• Experience providing services to clients.
• Knowledge or certification in ITIL is an asset.
• Demonstrated experience in drafting reports and documents in required languages.
• Experience in Corporate Environmental Responsibility is an asset.

Conditions of Service

• Extension of fixed‑term appointments is based on performance certification and availability of funds.
• FAO reserves the right not to make an appointment.
• Appointment is subject to certification of medical fitness, accreditation, residency or visa requirements and security clearances.

Compensation and Benefits

• Competitive compensation and benefits package.
• Dependency allowances.
• Rental subsidy.
• Education grant for children.
• Home leave travel.
• 30 working days of annual leave per year.
• Pension fund entitlements under the UN Joint Staff Pension Fund.
• International health insurance;
  optional life insurance.
• Disability protection.

FAO Values and Commitment

FAO staff must adhere to the values of Commitment, Respect for All, and Integrity and Transparency.

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