L2 Information Technology Support Engineer

We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands-on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.

Key Responsibilities

• Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
• Troubleshoot Windows-related issues and perform basic system checks.
• Have basic knowledge of VMware ESXi and VMware technologies.
• Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
• Perform basic data center management activities.
• Handle and track network/server cabling and identify cable connections between equipment.
• Assist with connecting and replacing network/server interfaces as required.
• Perform basic hardware and connectivity troubleshooting.
• Coordinate with remote teams and local site contacts for issue resolution.
• Follow standard troubleshooting procedures and escalate complex issues when required.

Required Skills & Experience

• Experience in L2 IT Support / Data Center Support.
• Good knowledge of Windows operating systems and troubleshooting.
• Basic knowledge of VMware ESXi and VMware technologies.
• Basic understanding of server infrastructure and troubleshooting.
• Basic knowledge of data center operations and management.
• Basic understanding of network/server cabling and cable tracking.
• Ability to troubleshoot basic connectivity and hardware issues.
• Good communication and coordination skills.
• Ability to work independently at the customer site.

Preferred Profile

• Previous experience working in a data center environment.
• Experience supporting servers, VMware/ESXi, and Windows environments.
• Candidates with hands-on exposure to onsite infrastructure support are preferred.
• VMware/ESXi expertise is not required at an expert level;
  basic practical knowledge is sufficient

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