National B2b Aftersales & Fleet Account (Aftersales & Fleet Services)

ROLE OVERVIEWWe are looking for a National B2B Aftersales & Fleet Account to lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector.In this role, you will act as a strategic partner and operational reference point, ensuring high service performance and customer satisfaction. You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality service solutions.This position combines account management, service consulting, and performance analytics, with a strong focus on continuous improvement and customer experience excellence.KEY RESPONSIBILITIESAccount Management & Customer RelationshipAct as the main point of contact for B2B customers on all aftersales service topicsBuild and maintain strong, trust-based relationships with key stakeholders (fleet, leasing, rental companies)Ensure clear, proactive, and professional communication aligned with client expectationsService Coordination & Issue ResolutionServe as the operational interface between customers, Call Center, and internal teamsCoordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet)Monitor open cases, ensure timely resolution, and proactively escalate when neededProcess Optimization & ConsultingAnalyze end-to-end aftersales processes and identify improvement opportunitiesProvide consultative support to optimize workflows and service efficiencySupport customers in adopting and effectively using digital service toolsPerformance Monitoring & ReportingTrack KPIs and service performance using dashboards and reporting toolsPrepare and present insights during customer reviews, performance meetings, and workshopsDefine improvement actions and monitor their implementation and impactContinuous Improvement & Customer InsightsContribute to the evolution of aftersales service models and processesCollect and share customer feedback and market insights to support business developmentWHO YOU AREBachelor’s Degree in Business Administration, Engineering, or related fields3–5+ years of experience in B2B Account Management, Aftersales, or Key Account rolesPrevious experience with fleet, leasing, rental, or mobility providers is a plusGood understanding of pricing logic and aftersales profitability modelsFamiliarity with CRM systems, reporting tools, and performance dashboardsKnowledge of automotive service processes, parts, and maintenance operationsStrong communication, negotiation, and stakeholder management skillsCustomer-oriented mindset with a partnership approachAnalytical, structured, and business-driven thinkingAbility to manage multiple stakeholders and complex accountsProactive, autonomous, and well-organizedComfortable working in cross-functional and international environmentsAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.