Descrizione:
You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.
What you will do
Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
Build and maintain a solid understanding of the company’s products and services
Identify customer needs and clearly communicate relevant information to internal service and technical departments
Accurately record customer interactions using internal systems and data entry tools
What you bring
Technical Diploma or equivalent qualification (approximately 12 years of education)
At least 2 years of experience in a customer service or contact center environment
Confidence in handling customer interactions by phone and email
Ability to navigate computerized systems and learn new applications quickly
Strong communication skills, problem‑solving mindset, and customer‑focused attitude
Why join us
Be part of a collaborative and supportive team
Develop your skills in customer service and communication
Work in an environment that values quality, reliability, and continuous improvement
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