People & Culture Manager (F/M/X)

Overview In this role you will lead the People & Culture function to deliver an exceptional employee experience for onboard crew and operations teams. You’ll align HR strategy with Orient Express guidelines to support a high-performance, inclusive, and compliant workplace. You will manage workforce planning, labour relations, and end-to-end HR operations, ensuring luxury standards and guest service excellence. This is a hands-on, strategic position at a renowned luxury brand with broad scope to shape culture and processes.

Retribuzione / Benefits

gross annual salary range: 50.000 - 60.000 + bonus staff cantine ALL - Heartist Program: employee discount card Learning & development opportunities Commitment to Diversity & Inclusion talent development within property and across the world

Responsabilità

Define and implement the HR strategy aligned with General Manager and corporate guidelines Oversee talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and administration Translate business priorities into effective people policies and operational HR solutions Ensure continuous improvement and alignment with brand identity and luxury positioning Monitor crew KPIs, budgets, staffing forecasts, and compliance with rest periods and working time regulations Manage industrial & union relations, including collective bargaining and dispute handling Promote employee well-being, engagement, and alignment with brand values Support managers in building positive team dynamics and service culture Lead onboarding to ensure new joiners are welcomed and trained to standards Develop scalable workforce planning processes for future expansion

Requisiti fondamentali

Master’s degree in relevant field Minimum 5 years in a senior HR role Experience in luxury hospitality is mandatory Strong knowledge of industrial and union relations and employment law Excellent interpersonal and communication skills; fluent in Italian and English Entrepreneurial spirit with strong organizational and project management abilities Hands-on and strategic, capable of day-to-day execution and long-term planning Proficiency with HR systems and tools (HRIS, ATS, scheduling software, payroll platforms) excellent interpersonal and communication skills entrepreneurial spirit strong organizational and project management abilities HRIS ATS scheduling software