Descrizione:
Eneba is seeking an Operations Manager to drive the performance of our customer support pillar. You will ensure our 80–100 agents are equipped for success and operate with data-driven discipline across FRT, FCR, and backlog metrics.
You will coach Managers, monitor queues, and align with Quality, Automation, and WFM teams to implement scalable processes and AI-enabled training. English proficiency and cross-functional collaboration are essential.
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