Sales Operations Manager - International

Job Title: Sales Operations Manager | International Location: Rome, Hybrid Reports To: Vice President, International Languages: English (C1/C2). Italian is a plus. Introduction: Our client offers the legal way to show movies and TV in public or commercial spaces across the globe in more than 28 countries. As Sales Operations Manager, you will own the CRM, the data, reporting and processes that depend on it - across the international Blanket and TBT business in more than 10 countries with over 60+ commercial employees. This is a foundational, hands-on role focused on building our client's International's CRM and data backbone. The international team has historically lacked a dedicated sales operations function; building it is a core part of the 2026 plan. You will partner closely with the Sales Director, the Chief of Staff and the territory sales leads to bring discipline, consistency and visibility to how international sales runs. Your mission: To build, run and continuously improve the CRM and data foundation of the international sales engine so that every territory operates from the same source of truth and the management team can make decisions with confidence. Key responsibilities: CRM ownership and standardisation: Own the day-to-day administration, configuration and continuous improvement of the international CRM Lead the international CRM standardisation programme: harmonise data structures, processes and adoption across all territories Define and enforce data quality standards across the sales team Manage CRM integrations with marketing, finance and operational systems Take on hands-on operational tasks as required - lead imports, campaign setup, list management, data clean-up - this is a sleeves-rolled-up role, not a purely strategic one Reporting, dashboards and analytics: Build and maintain weekly, monthly and quarterly CRM-driven sales reporting for the international management team Own pipeline, forecast and territory roll-up reports drawn from the CRM Develop dashboards and management views that help leaders identify issues and opportunities early Support ad-hoc analytical deep-dives drawn from CRM and sales data Process and enablement Document, standardise and continuously improve CRM-related sales processes - pipeline management, deal review, lead routing, data hygiene Support the rhythm of the business: weekly business reviews, monthly forecasts, quarterly business reviews Support sales enablement and onboarding for new commercial hires across territories - CRM training, process documentation, data orientation The ideal profile: 4–7 years of experience in sales operations, revenue operations, CRM administration or commercial analytics Deep CRM expertise (HubSpot, Salesforce or equivalent) — administration, configuration, reporting, integrations, data architecture Strong Power BI skills (or equivalent — Tableau, Looker), used to build production-grade dashboards and management reporting Willing to travel up to 10% of your time Advanced Excel/Google Sheets; comfortable working across large datasets Process-oriented: track record of designing, documenting and rolling out CRM-driven processes across multiple teams Pragmatic and hands-on: equally comfortable in CRM admin, in a forecast model, in writing process documentation, and in executing operational tasks (lead imports, campaign setup, data clean-up) Excellent communication skills — able to translate data into clear, decision-ready insight Fluent business English (C1/C2). Italian welcomed but not required Industry background flexible: B2B SaaS, media, professional services, subscription or recurring revenue businesses are particularly relevant What they offer: Permanent (CCNL Commercio) €40.000 - 43.000 base (14 months) + 15% bonus on objectives Meal vouchers, company laptop and phone The opportunity to build a CRM and sales-operations function from the ground up, not maintain an existing one Direct visibility with the Sales Director, the Chief of Staff and the VP International A genuinely international remit across 10+ markets A clear progression path as the international team scales About them: Our client is a leading global copyright licensing organization, founded in the UK in 2004. Operating across 28 countries, they represent over 5,000 rights holders, including major Hollywood studios such as Disney, Universal, and Paramount, as well as independent TV producers. They facilitate the legal public display of movies and TV programs by issuing "Public Performance" licenses to businesses and organizations worldwide. With a dedicated team of over 200 professionals worldwide, they are now further strengthening their established Italian office, which will serve as the central hub for their international team. Send us your resume today to [email protected] OR call us on: 0031 657049518