Descrizione:
Experteer Overview
In this role, you will lead and evolve the IT Support function, shaping the employee technology experience across a growing European car insurance tech company. You’ll manage a team of ten, ensuring a reliable, high-performing service desk and driving continuous improvement. The focus is on moving from reactive support to a proactive, scalable, data-driven capability that reduces friction and enables colleagues to work effectively. You will collaborate across teams, apply KPIs and metrics, and contribute to budgeting and procurement planning.
Retribuzione / Benefits
- Lead the IT Support function and mentor a team of ten IT professionals
- Deliver a high-performing, reliable support operation and drive continuous improvement
- Transform the service desk from reactive to proactive, scalable, and data-driven
- Own the end-to-end employee technology experience to enable efficient work
- Collaborate with cross-functional teams and influence stakeholders
- Manage budgeting and procurement forecasting related to IT service delivery
- Define and implement KPIs and performance metrics for the service desk
Responsabilità
- Strong management and leadership skills
- Hands‑on service desk management background with in-depth knowledge of service desk operations and best practices
- Collaborative and able to influence others
- Budgeting and procurement forecasting experience
- Ability to implement productive KPIs and metrics
- Fluent English; Italian language skills are highly desirable
Requisiti fondamentali
- Competitive salary up to 70,000 EUR
- Hybrid work arrangement (Milan office with WFH)
- 30 days from any EU country
- Diverse, inclusive team environment
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